Regional Manager, EPIC Consulting Services - 0108175

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Regional Manager, EPIC Consulting Services

Job Description

Reports To Director Consulting Services


Provide direct supervision and mentoring of consulting staff, and coordinate development and professional activities of all consulting services by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

In conjunction with Practice Leader (Director or Vice President), establish strategies to meet engagement deliverables, budgets and target dates.

Assist Business Development Executives determine scope, staffing and priorities of projects.

Identify staffing needs of existing and future engagements and assist in the hiring of consulting staff and conduct performance evaluations of staff per company policy.

Ensure engagement deliverables are clearly communicated to the consultant and that they are met to the client's satisfaction.

Monitor the quality of services provided, maintain communication with client, obtain client feedback and ensure issues are promptly addressed.

Monitor budget for engagement, ensure hours and expenses are reported appropriately and project is completed on time and within budget.

Constantly strive to identify opportunities to develop efficiencies in engagement methodologies

Identify business opportunities for the advancement of the firm.

Perform project management and consulting services for those accounts assigned to.

Manager may be assigned to billable projects to attain at least 50% utilization for a fiscal year.


Perform regular site visits to prior, existing and prospective clients to identify engagement opportunities and to develop client goodwill.

Issue, review and monitor client satisfaction surveys.

Monitor engagement scopes and budgets to identify potential overruns and to obtain engagement extension.


Is responsible for the overall direction, coordination, and evaluation of team. Also directly supervises consultants. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (B. S.) from four-year college or university is required.

Preferred Master's degree (M. A.) or equivalent or six to ten years of related experience and/or training or equivalent combination of education and experience.

6 - 10 years experience working in a senior position of a health care provider, organization, vendor or another consulting firm is required.


Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to read, analyze, and interpret common journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to public groups, senior management, and/or boards of directors of client organizations.


Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.


Extensive travel is required.

Approval of time sheets and expense reports.

Education plan, including conferences, courses, or books to read.


Membership in Health Care Associations preferred.

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